A solid way to present this is to start with the full model number of the appliance, the date of purchase, and the exact item code that arrived in the box, then describe which details do not match: the shape of connectors, the angle of brackets, or the length of cables. Adding a few photos taken from the same angle as the shop image makes the difference obvious. When the explanation contains espares reviews, support immediately understands the context and can cross‑reference similar cases. With that structure it is easier for them to see whether the buyer received an older revision, a mislabeled component, or a part meant for a close but different version of the appliance.